Responsible Gaming at bo99
At bo99, we believe that betting should be an enjoyable, controlled activity — never a source of financial stress or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control of their play at all times. This page outlines our 21+ policy, self-exclusion options, deposit limit settings, session time-outs, and how to access immediate help if gambling is affecting your wellbeing.
Our Commitment to Safe Play
bo99 is Bangladesh's leading online betting platform, and with that position comes a genuine responsibility. We are committed to providing a safe, transparent, and fair environment for every registered player — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Responsible gaming is not a compliance checkbox for us; it is a core part of how bo99 operates.
The vast majority of bo99 players enjoy cricket betting, casino games, and slots as a form of entertainment within their personal budget. For a small number of players, however, gambling can develop into a pattern that causes financial difficulty or emotional harm. bo99 takes this seriously. We invest in detection tools, player support training, and a suite of self-management features specifically designed to help players keep their activity healthy and within their own defined limits.
We actively discourage gambling as a way to earn income or to recover money that has already been lost. Betting should always be funded from discretionary income — money that you can genuinely afford to lose without it affecting your daily life, your family, or your financial commitments.
If at any point you feel that gambling is causing you concern, please contact our support team immediately at [email protected]. All responsible gaming requests are handled with full confidentiality and without judgment.
Healthy Gambling Habits
- Set a fixed budget before you start and stick to it
- Treat any losses as the cost of entertainment, not a debt to recover
- Never chase losses by placing larger bets than planned
- Take regular breaks — use the session time-out tool if needed
- Only gamble with money you can comfortably afford to lose
- Never gamble while stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities you enjoy
- Keep gambling away from work, family, and financial responsibilities
Player Protection Tools
These tools are available to every registered bo99 player and can be activated at any time by contacting our support team.
Deposit Limits
Set a daily, weekly, or monthly cap on the total amount you deposit into your bo99 account. Once your chosen limit is reached, no further deposits can be made until the period resets. Limits take effect immediately when reduced, and a 7-day cooling-off period applies before any increase is processed.
AVAILABLE NOWSession Time Limits
Define a maximum session duration for your play on bo99. When your chosen time is reached, you will receive a clear notification and be prompted to take a break. This tool is particularly useful for players who find it easy to lose track of time during cricket live betting or casino sessions.
AVAILABLE NOWTime-Out / Cool-Off
Request a temporary break from bo99 for a period of 24 hours, 7 days, or 30 days. During a time-out, your account will be suspended and you will not be able to deposit, place bets, or access games. Time-outs cannot be reversed early — the break period must run its full course.
REQUEST VIA SUPPORTSelf-Exclusion
If you feel that a short time-out is not sufficient, you may request a longer self-exclusion from bo99. Self-exclusion periods range from 6 months to 5 years, or can be set as permanent. During self-exclusion, your account is fully locked, all promotional communications are halted, and re-registration attempts are blocked.
REQUEST VIA SUPPORTLoss Limits
Set a maximum loss threshold for a defined period — daily, weekly, or monthly. When your net losses reach the limit you have chosen, bo99 will automatically prevent further wagering for that period. This tool gives you full control over your maximum financial exposure on the platform.
AVAILABLE NOWReality Checks
Enable periodic on-screen reminders that display how long you have been playing and a summary of your net position in the current session. Reality check notifications appear at intervals you choose — every 30, 60, or 90 minutes — so you always have an accurate picture of your activity.
AVAILABLE NOW21+ Age Restriction Policy
bo99 operates a strict minimum age policy. Registration on the bo99 platform is open only to individuals who are 21 years of age or older. This is a firm requirement, not a guideline. No exceptions are made regardless of circumstances.
All new players are required to complete identity and age verification as part of the KYC process. bo99 reserves the right to request additional verification documents at any stage. Any account found to belong to a person under the age of 21 will be closed immediately, and any balance will be returned to the payment source used for deposits.
If you are the parent or guardian of a young person and you are concerned that they may have registered on or accessed the bo99 platform, please contact us immediately at [email protected]. We will investigate and act without delay.
bo99 recommends using parental control software if children or young people share access to devices you use to access the platform. Tools such as Net Nanny, Qustodio, or built-in device parental controls can help restrict access.
KYC Verification
Every bo99 player must verify their identity before withdrawals are processed. Acceptable documents include National Identity Card (NID), valid passport, or birth registration certificate accompanied by a secondary ID. Age is confirmed at this stage.
Document Checks
bo99 uses both automated screening and manual review to verify the authenticity of submitted identity documents. Players who cannot provide satisfactory proof of age will have their accounts suspended pending further review.
Minor Safeguards
Marketing communications from bo99 are never targeted at individuals below the age of 21. Our promotional content does not glamorise or encourage gambling as a lifestyle choice, and all content is designed with adult players in mind.
Warning Signs of Problem Gambling
Recognising early warning signs is the first step toward getting help. If you identify with any of the patterns below, we encourage you to use bo99's responsible gaming tools or contact our support team.
Spending more money on gambling than you originally planned, or regularly exceeding your personal budget for betting.
Chasing losses — placing additional bets in an attempt to win back money that has already been lost in the same or previous sessions.
Gambling with money earmarked for essential expenses such as rent, food, utility bills, or family needs.
Feeling restless, anxious, or irritable when you are unable to gamble, or when you attempt to reduce or stop gambling activity.
Lying to family members or friends about the amount of time or money you are spending on gambling platforms.
Neglecting work, studies, family responsibilities, or personal health because of time spent gambling online.
Borrowing money, selling personal belongings, or taking loans specifically to fund gambling activity.
Needing to place progressively larger bets to experience the same level of excitement or satisfaction from gambling.
Repeatedly trying and failing to cut back on or stop gambling despite a genuine desire to do so.
Self-Assessment Questions
Take a moment to reflect honestly on the following questions. If you answer "yes" to two or more of them, we strongly recommend activating one of bo99's responsible gaming tools or speaking directly with our support team.
Ask yourself honestly:
Have you ever gambled for longer than you intended to, or placed bets larger than you originally planned?
Do you find yourself thinking about gambling frequently throughout the day — planning your next session or replaying past results?
Have you ever hidden your gambling activity from people close to you, or felt ashamed or guilty after a session?
Has gambling ever caused you financial difficulty, including difficulty paying bills or meeting everyday expenses?
Have you used gambling as a way to escape stress, anxiety, depression, or difficult personal circumstances?
Have family members, friends, or colleagues ever expressed concern about the amount of time or money you spend on gambling?
Have you ever tried to stop or significantly reduce your gambling and found that you were unable to maintain that goal?
How to Activate Your Tools
All responsible gaming tools at bo99 are free to use and can be activated quickly. Here is how to get started:
Log In to Your Account
Sign in to your registered bo99 account. All responsible gaming tools are linked to your individual player account and apply specifically to your activity.
Contact Support
Reach our 24/7 support team via live chat on the platform or by emailing [email protected]. State clearly which tool you wish to activate and the parameters you want (e.g., daily deposit limit of ৳2,000 or a 7-day time-out).
Confirm and Activate
Our team will apply your chosen restriction immediately for cooling-off and self-exclusion requests. Deposit and loss limit reductions also take effect straight away. Increases to any limit require a minimum 7-day waiting period.
Review Anytime
You can request a review of your current limits or restrictions at any time by contacting support. bo99 encourages players to periodically review their settings to ensure they still reflect their current circumstances and intentions.
Get Help Today
You are never alone. If gambling is causing you concern, our team is ready to help — day or night, seven days a week.
bo99 Responsible Gaming Support
Available 24 hours a day, 7 days a week. All enquiries handled in strict confidence. Response within 1 hour for urgent cases.
Play Smart. Play With bo99.
When you are ready to return, enjoy cricket betting, live casino, and slots — all within your own limits.